Terms of Service

These Terms of Service (the "Terms") are a legal agreement between you and KVGPAY GLOBAL COMPANY LIMITED ("AloChat", "we", "us") governing your access to and use of the AloChat mobile app, website, and services (collectively, the "Service").

Please read them carefully. By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

Definitions

• "Service": the apps, website, and features provided by AloChat.
• "Account": the account you create to use the Service.
• "Shop": the multi-tenant workspace you create and manage.
• "Your Content": data, messages, documents, and images you submit to the Service.
• "Messaging Users": end users who contact you through connected channels.
• "Third-party platforms": Facebook/Meta, Zalo, TikTok, payment gateways, and other integrated services.

Acceptance and changes to the Terms

Using the Service means you accept these Terms. We may modify them from time to time; when there are material changes, we will notify you via the app or email. Continued use after changes take effect means you accept the updated Terms.

Eligibility and accounts

You must be at least 16 years old and have the legal capacity to enter into a contract. If you use the Service on behalf of an organization, you represent that you are authorized to act for and bind that organization to these Terms.

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us promptly if you detect unauthorized access.

You represent that the information you provide is accurate, complete, and up to date. We may require verification of your identity or ownership of connected channels.

Description of the Service

AloChat provides tools to connect messaging channels (Facebook Messenger, WhatsApp, Zalo, TikTok, web widget, and others), manage conversations, auto-reply using AI, manage customers, scripts, subscriptions, and related features.

We may add, change, or discontinue parts of the features over time to improve the Service. Some features depend on third-party platforms and may change according to their policies.

Plans, trials, and credits

Some features require payment via subscription plans or credits. Prices, cycles, quotas, and benefits are shown at the time of purchase; the principles for listing and adjusting prices are published in the Pricing Policy.

We may offer trials or free quotas; applicable limits and durations are disclosed. AI credits (if any) are used for AI tasks and are not redeemable for cash.

Beta / preview features

We may offer features that are under testing ("beta"/"preview"). These are provided "as is", may be unstable, and may change or be discontinued at any time without warranty.

Acceptable use

When using the Service, you must NOT:

• Violate applicable laws or the rights of third parties.
• Send spam, fraudulent messages, or malicious, harassing, hateful, violent, sexual, or unlawful content.
• Unlawfully collect Messaging User data or use data for purposes other than those disclosed to them.
• Attempt unauthorized access, interference, scanning, overloading, or disruption of the systems and infrastructure.
• Reverse engineer, copy, rent, resell, or create derivative works of the Service without written permission.
• Use the Service to send bulk messages in violation of platform policies or advertising/telecom laws.
• Use unauthorized bots/scripts or circumvent our quotas or technical measures.

You are responsible for your message content and for complying with personal data protection laws regarding your Messaging Users, including obtaining any necessary consent. We may (but are not obligated to) review and remove infringing content.

Your content and license

You retain ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free license to store, back up, process, transmit, and display Your Content for the purpose of providing and operating the Service (including sending it to AI providers to generate responses).

You represent that you have sufficient rights to Your Content and that its use does not infringe the rights of third parties.

Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant us the right to use them freely, without restriction and without compensation, to improve the Service, with no obligation to you.

Third-party platforms and services

When connecting Facebook, WhatsApp, Zalo, TikTok, or other platforms, you must comply with the terms and policies of those platforms (for example, messaging policies, the Messenger 24-hour window, the WhatsApp Business Messaging Policy, Zalo messaging and template rules, and the TikTok Community Guidelines and messaging rules). Violations may cause the platform to restrict or block your connection.

The Service may integrate with payment gateways and third-party services. Your use of those services is subject to their own terms. AloChat is not responsible for the conduct, outages, interruptions, or policy changes of third parties.

WhatsApp Business channel

The WhatsApp channel runs on Meta’s WhatsApp Business Platform. You must have your own valid WhatsApp Business account and attach your own payment method with Meta. Meta charges you for messages directly; AloChat neither collects nor bears that cost on your behalf — what you pay AloChat is the software fee for your plan only.

Within 24 hours of the customer’s last message you may reply freely. Outside that 24-hour window you may only send message templates approved by Meta, and each template message is a charge billed by Meta.

You are responsible for complying with the WhatsApp Business Messaging Policy, including obtaining the customer’s opt-in before sending template messages.

AloChat does not guarantee that Meta will approve any particular message template, nor that Meta’s pricing will remain unchanged.

Meta may restrict or block your phone number for low quality ratings or policy violations; that is Meta’s decision and outside AloChat’s control.

AloChat may cap the number of recipients per bulk send in order to limit the risk of unintended charges being billed to you.

When you disconnect a WhatsApp channel we KEEP the conversation history by default, so you can look it up and keep using it if you reconnect. The confirmation dialog offers a checkbox to request permanent deletion of all conversations, messages and stored images/files for that channel — deletion cannot be undone. In both cases we stop accessing new data, delete the access token and unsubscribe from webhooks.

TikTok channel

The TikTok channel runs on the TikTok Business Messaging API and supports direct messages (DMs) only. You must have your own valid TikTok Business account — Personal and Creator accounts cannot message via the API — and grant AloChat access yourself.

Under TikTok rules, a conversation must be initiated by the customer. AloChat does not send messages to TikTok users who have not messaged you first, including promotional or bulk messages.

The TikTok channel does NOT include publishing or managing videos, accessing account analytics, or managing comments, and does NOT connect to TikTok Shop (products, orders). Those are separate TikTok programs outside the scope of the Service.

Whether TikTok can be connected depends on TikTok enabling Business Messaging for your country and account type. TikTok may change, restrict, or revoke access at any time; that is TikTok’s decision and outside AloChat’s control.

AI-generated content

The Service uses AI models to suggest and generate automated replies. AI-generated content may be inaccurate, incomplete, or unsuitable in some situations.

You are responsible for configuring, monitoring, and reviewing automated responses before they are sent to customers, especially for legal, medical, financial, or other important matters. AloChat does not guarantee outcomes from AI features and is not responsible for decisions you make based on them.

Fees, taxes, invoicing, and auto-renewal

You agree to pay all fees for the plan you select. Prices may be inclusive or exclusive of taxes depending on regulations; you are responsible for applicable taxes (other than taxes on our income).

Payments are processed by third-party gateways (VNPay, MoMo, ZaloPay) or by bank transfer via VietQR. You represent that you are authorized to use the chosen payment method. The process, activation timing and handling of faulty transactions are set out in the Payment Policy.

Subscriptions may auto-renew at the end of each period at the then-current price until you cancel renewal. We may adjust prices; changes will be notified in advance and apply to the next billing cycle.

Refunds and cancellation

Unless required by law or otherwise stated in writing, paid fees are non-refundable. You may cancel renewal at any time to stop future billing; your benefits remain until the end of the paid period. The cases in which refunds are and are not given, and the request procedure, are set out in the Service Delivery, Termination and Refund Policy.

For purchases made through the App Store or Google Play (if applicable), payment, renewal, and refunds are subject to Apple/Google policies; please request refunds directly from those platforms.

Intellectual property

The Service, including AloChat software, interface, brand, logo, and content, is owned by us or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms.

You may not use the AloChat brand without our written permission.

Confidentiality

Each party agrees to keep confidential the non-public information of the other party that it learns in the course of using/providing the Service and to use it only to perform these Terms, unless disclosure is required by law.

Privacy and data protection

The collection and processing of personal data is described in our Privacy Policy. For Messaging User data you process through the Service, you are the data controller and AloChat is the processor acting on your behalf; you represent that you have a valid legal basis to process such data.

Availability and maintenance

We strive to keep the Service operating reliably but do not guarantee that it will always be available or uninterrupted. The Service may be suspended for maintenance, upgrades, or due to events beyond our control.

Suspension and termination

You may stop using and delete your account at any time in the app (Profile → Delete account).

We may suspend or terminate your access if you violate these Terms, fail to pay fees due, create risk to the systems or other users, or as required by law. Where feasible, we will provide reasonable prior notice.

Effect of termination and data export

Upon termination, your right to use the Service ends. Account and shop data are handled per the Privacy Policy (retained for up to 30 days for recovery, then permanently deleted).

You are responsible for backing up/exporting your data before termination. Certain provisions (intellectual property, confidentiality, limitation of liability, indemnification, governing law) survive termination.

Disclaimer of warranties

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement; we do not warrant that the Service will be uninterrupted, error-free, fully secure, or accurate.

Limitation of liability

To the extent permitted by law, AloChat is not liable for indirect, incidental, special, or consequential damages, or for loss of revenue, data, profits, or goodwill arising from or relating to your use of the Service.

Our total liability for all claims relating to the Service shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold AloChat (and its managers, employees, and partners) harmless from third-party claims, losses, and costs (including reasonable legal fees) arising from your violation of these Terms, your violation of law, or your infringement of others’ rights while using the Service.

Force majeure

We are not liable for delay or failure to perform due to causes beyond our reasonable control, including natural disasters, war, network/power outages, government action, or faults/outages of third-party platforms and providers.

Compliance with laws and export control

You agree to comply with applicable laws when using the Service, including anti-money-laundering, sanctions, and export-control laws; you will not use the Service in embargoed regions or for purposes prohibited by law.

Assignment

You may not assign these Terms or your account to a third party without our written consent. We may assign these Terms in connection with a reorganization, merger, or asset transfer, under equivalent commitments.

General terms

If any provision is found invalid, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver of that right.

These Terms, together with the Privacy Policy and referenced policies, constitute the entire agreement between you and us regarding the Service.

Notices

We may send you notices via your registered email, in the app, or by posting on the website. Notices to us should be sent to [email protected].

Governing law and disputes

These Terms are governed by and construed in accordance with the laws of Vietnam. Disputes will first be resolved through good-faith negotiation; if unresolved within 30 days, they will be submitted to the competent court in Vietnam.

Contact us

For any questions about these Terms, please contact:

• Operator: KVGPAY GLOBAL COMPANY LIMITED
• Tax code (MST): 0110843806
• Address: 5th Floor, No. 23, Alley 16, Van Phu Street, Kien Hung Ward, Hanoi City, Vietnam
• Email: [email protected]
• Website: https://alochat.vn